The Australian Council of Social Service is committed to ensuring that your participation in our important work protects that privacy.

What information we collect and why

ACOSS collects personal information to allow us to send you communication that is relevant to you. In order to improve communication and responsiveness to our members and online subscribers, we collect the following information:

  • Information you provide – ACOSS collects your contact details for the purpose of sending you news relating to the work ACOSS has been involved in. You can ask to stop receiving these emails or change your details at any time by using the link at the bottom of each email or by sending an email to: [email protected]. Any additional information you choose to provide in the course of ACOSS actions and surveys is stored securely.
  • Communications with us – When you send an email or register for an event to ACOSS or give us information over the phone, we may retain this in order to respond to your inquiry.
  • User trends – We also collect information about how ACOSS members respond to our emails and how many take action through our site. We analyse these trends to improve our campaigns and communications.

Information Security

We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorised access to systems where we store personal data.

We won’t sell, trade or exchange your information without your permission.

ACOSS will not provide your personal information to any other organisation, with some exceptions:

  • where required for financial transactions (eg. to verify credit cards);
  • when you petition a decision-maker through our website, your name, town and state will be forwarded to the decision-maker, but not your email or physical address;
  • when you send an email through this site, for example to a member of Parliament, that email will come from your address, not ACOSS’s, and hence will include the details you provide, often including your email address; or, as required by law, including disclosure to the Australian Electoral Commission.

Access to personal information is restricted to ACOSS employees who need to know that information in order to run and improve our communication and work.

Any personal stories collected by ACOSS in the course of our work will be used only with the express permission of the author for a particular purpose. Any identifying features of the story will be removed.

Changes to this policy

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your consent. Most changes will be minor, but nonetheless we will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice.

For more information

If you would like more information on privacy at ACOSS, contact us by email, or on 02 9310 6200.